How can I sign up for a raffle?

Click directly on the product in the raffle to register and take part in the product draw. Follow the instructions to fill out the registration form by answering all the questions. We advise you to subscribe to our online newsletter service and to follow our Instagram page @3rdstudioalbum so as not to miss the chance to register for all the raffles.

How does the extraction take place?

The extraction is entrusted to an automated system. Our system automatically excludes repeated or similar addresses, therefore multiple entries will be null and void for the purpose of the extraction itself.

I have received the winning email, how can I proceed with the finalization of my order?

At the bottom of the email received you will find a link that will take you directly to the page to finalize the payment which will confirm the order.

What payment method can be used in case of victory?

The payment methods available are Paypal and credit card.

How many days do I have to pay and confirm the order?

From the moment you receive the victory email, you will have 2 days (48 hours) to finalize your payment. After this deadline, your victory will be canceled and the product will be assigned to a new customer.

How will my order be shipped?

The order will be shipped via the selected courier (Postal Service or DHL) and the shipping will be charged to the customer.

Can I change the shipping address or size entered during registration?

No, it is not possible in any way to change the address or the size entered during registration

I have not received any winning email what does this mean?

Check your spam folder for our email. If you have not received any email other than the registration email, it will mean that you have not been extracted.

Is it possible to collect the product in the shop?

No, it is not possible to withdraw your winnings via raffle in store.

Is it possible to return or exchange a product in a raffle?

Product exchange and return are not possible.

Didn't find what you were looking for?

Contact our Customer Service or write your request using our Chat.

The service is available 10am to 6pm - Monday to Friday